Grosvenor House Suites

Our favorite place to stay, very upscale elegance. Staff are amazing, rooms are quirky but great. Sit in the lobby for some amazing people watching!! We stay here when we come to London, it’s worth the price!! Be sure to get a steak and the fries are also good!

I had another wonderful stay at Grosvenor House Suites.  This continues to be my go-to place in London.  For people that may be new, here's why I like it so much: Location: It's a 2 minute walk from the Dorchester, Scott's, and The Connaught.  On Park Lane.  Doesn't get any better than this. Privacy and Security: A secure entrance and then a lobby reserved only for hotel guests.  Such a unique experience for London. The People: This is where the hotel is at its best.  Every single department is fantastic, filled with highly personable people always interested in being of service.  The concierge team here rivals any in the city.  They know your name instantly, remember you from past visits and go out of their way all the time to assist in any way possible.  It's more valet & butler level service from Downton Abbey times than just a regular hotel concierge.  This department is one of the main reasons I return to this hotel.  Dariush is an absolute legend and rock star! Seeing him is one of the highlights of my trip to London.  Timmy was new to me on this visit but he became a fast friend and took excellent care of us.  And while these 2 gentlemen anchor the morning and night shifts, the entire Concierge team that support them were as helpful and professional as you'll find anywhere. Stefano was very helpful on our first day there, with many luggage needs, shoe needs and anything else, he took care of us with immediacy and professionalism.  This is such a strong department within this hotel and it's been that way ever since I started staying there. The restaurant is where we ate for breakfast and for after dinner drinks. While I can't remember the names of all the restaurant staff, I want to recognize the 2 great guys that were working the morning of Feb 16th and also the different waiter and the overnight restaurant manager that was working the late evening of Feb 15th.  Really amazing service from them all.     Tatiana Montez was so helpful and accomodating, both via email and when I was there in person.  She's such a wonderful lady and a real asset for the company.     Dora Hadar in Guest Relations helped make the stay special for both Valentine's Day and a Birthday.   Housekeeping at this hotel is a 10 out of 10, that's VERY hard to do.  Additionally, the rooms are made with the finest materials, rock solid quality in all the appliances, the hallways and public areas are impeccable.  The value per dollar at this hotel is off the chart.  Also, if you like watching TV, this place has more stations than any hotel I've ever stayed in, including news channels from 10+ countries.  Also, the wifi here is the easiest in the world.  Just connect.  That's it.  No silly splash screens, weird name and room number login, or device count limits, or upcharges or tiers.  Just connect like you are at home--that's how it should be.   There's very little where this hotel could improve.  If I had to suggest a few things, my first suggestion is the lighten up

We stayed at the Grosvenor House suites from May 3 for a week. Our only complaint is that we ever had to leave this beautiful hotel. Everything about our stay at the hotel was perfection from the moment we entered, the staff at the hotel, and the concierge were warm, welcoming and so attentive. We were greeted upstairs in the lobby, where the front office is located and were offered cool drinks and treats. We were then so pleased to learn that we had been upgraded to a two bedroom, two bath, living room, dining room, kitchen suite in a corner area with bright sun shining all around.. Just beautiful decor. Our suite was the epitome of elegance and comfort.. and the two bathrooms provided a spa like experience with luxurious molten brown amenities. Service was exceptional all those with whom we came into contact were beyond attentive and not at all intrusive. our daily morning room service was beautiful and perfection. Julia brought our meals for breakfast everyday and she was marvelous. The housekeeping service was also beyond exceptional. We’d like to say an extra thank you to LOUBNA ,DORA(guest relations) And of course the marvelous team whose names concierges….darius, Antonio and all Others whose names I have forgotten

The team especially Yasser was just amazing at everything, exceptionally friendly and helpful since the get go. Yasser is amazing at what he does, hope to come back soon and be greeted by the same lovely team. In London this has been the hotel to go for many years

Exceptional service in the “quiet corner” - every single person that works here WORKS to make an exceptional experience for each guest. The concierge staff at the front door was personable, knowledgeable, cheerful and kind with us in every way. GHS is a master class in hospitality, and we cannot wait to return.

We enjoyed our stay at Grosvenor House Suites. The hotel was spacious and in a great location. We ordered from room service each day and thoroughly enjoyed our meals - breakfast was the best. The staff was friendly and accommodating. The only minor drawback was that the room was a bit dark. Other than that, everything was great.